Customer service

Our clients are at the core of our business. By taking the time to understand their exact needs, we consistently satisfy our customers through high-quality training on budget and on brief. With a frontline driven teaching style, we educate through experience. Rather than wasting precious hours telling your team how to tie a perfect sling knot, we deliver the real-life skills and confidence that can make a meaningful difference in emergency situations.

Stemming from our roots in professional business procurement, we also have an unrivalled knowledge of what larger organisations need including budgeting support, advance course scheduling, learner communication, database management and a fully flexible approach to management reporting.

Our customers vary in size from medium sized businesses to national organisations with hundreds of UK trading locations and thousands of employees. While our core product remains the same for all, we fully recognise that each of our customers will have their own requirements. All our solutions are built to meet the specific needs of the individual customer and may include bespoke or enhanced courses, management of staff databases, online booking facilities, bespoke compliance reports and more.

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